The Mahou San Miguel case
Mahou San Miguel is a leading company in the Spanish beer sector with a strong international presence. The company has a portfolio of premium brands comprising over 50 names. Among these are Mahou Cinco Estrellas, San Miguel Especial, Alhambra Reserva 1925, San Miguel 0,0 and San Miguel ECO.
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Project requirements and services provided
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by digitalising a number of traditional processes in the hotel, restaurants and bar sector, which remains relatively traditional in terms of digitalisation.
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to help improve the cross-selling process.
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across several levels: catalogue, selection, prices and promotions.
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More simply purchasing processes.
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by providing information on the status of the order and the opportunity to select the delivery time based on days and times available.
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based on Salesforce CRM.
- The creation of a new sales channel.
- Digitization of a super traditional market.
- An enhanced user experience that optimizes customer interactions with the platform.
- A personalized shopping experience for each customer.
- Leveraging all the benefits of Adobe Commerce Cloud for B2B.
- A seamless customer experience across all channels, leading to increased customer loyalty.
- Integration of ecommerce with Navision ERP (6 distributors), JDE (1 distributor) and SalesForce CRM to improve efficiency, while integrating the CRM client with ERP pricing, assortment and promotions.